featured projects
Concé
CONCÉ is a white-glove, AI-powered SaaS platform that connects businesses with top talent. As Founder Product Designer, I led the end-to-end product and brand, delivering an MVP that blends AI automation with human insight for a Q1 2026 launch.
Supplier Portal
Led the redesign of Wayfair’s Supplier Portal for 7,000+ suppliers, cutting support tickets by 55%, reducing inventory publishing time by 35%, and boosting supplier satisfaction, creating a scalable, intuitive, self-service wayfair supplier experience.
Post-Order CX
I led the end-to-end redesign of Wayfair’s most visited service page, My Orders, used by over 22M customers annually. The redesign drove a 19% lift in self-service adoption, reduced service costs by $3.4M annually.
Service Agents XP
Reimagined Wayfair’s customer service agent experience with an AI-augmented platform that boosted efficiency, cut onboarding time by 80%, and saved $24M annually, empowering 5,000+ agents to deliver faster, smarter, more human support.
other projects
Loan Lifecycle
FANNIE MAE
2018
REA Scorecard
FANNIE MAE
2020
FNMA Connect
FANNIE MAE
2019
Design Sprint
WAYFAIR
2024
contact
Whether you’re looking to collaborate, explore a project opportunity, or just talk design, I’d love to connect. Reach out and let’s turn ideas into experiences that move people and businesses forward.
featured projects
Concé
CONCÉ is a white-glove, AI-powered SaaS platform that connects businesses with top talent. As Founder Product Designer, I led the end-to-end product and brand, delivering an MVP that blends AI automation with human insight for a Q1 2026 launch.
Supplier Portal
Led the redesign of Wayfair’s Supplier Portal for 7,000+ suppliers, cutting support tickets by 55%, reducing inventory publishing time by 35%, and boosting supplier satisfaction, creating a scalable, intuitive, self-service wayfair supplier experience.
Post-Order CX
I led the end-to-end redesign of Wayfair’s most visited service page, My Orders, used by over 22M customers annually. The redesign drove a 19% lift in self-service adoption, reduced service costs by $3.4M annually.
Service Agents XP
Reimagined Wayfair’s customer service agent experience with an AI-augmented platform that boosted efficiency, cut onboarding time by 80%, and saved $24M annually, empowering 5,000+ agents to deliver faster, smarter, more human support.
other projects
Loan Lifecycle
REA Scorecard
FNMA Connect
Design Sprint
contact
Whether you’re looking to collaborate, explore a project opportunity, or just talk design, I’d love to connect. Reach out and let’s turn ideas into experiences that move people and businesses forward.
featured projects
Concé
CONCÉ is a white-glove, AI-powered SaaS platform that connects businesses with top talent. As Founder Product Designer, I led the end-to-end product and brand, delivering an MVP that blends AI automation with human insight for a Q1 2026 launch.
Supplier Portal
Led the redesign of Wayfair’s Supplier Portal for 7,000+ suppliers, cutting support tickets by 55%, reducing inventory publishing time by 35%, and boosting supplier satisfaction, creating a scalable, intuitive, self-service wayfair supplier experience.
Post-Order CX
I led the end-to-end redesign of Wayfair’s most visited service page, My Orders, used by over 22M customers annually. The redesign drove a 19% lift in self-service adoption, reduced service costs by $3.4M annually.
Service Agents XP
Reimagined Wayfair’s customer service agent experience with an AI-augmented platform that boosted efficiency, cut onboarding time by 80%, and saved $24M annually, empowering 5,000+ agents to deliver faster, smarter, more human support.
other projects
Loan Lifecycle
FANNIE MAE
2018
REA Scorecard
FANNIE MAE
2020
FNMA Connect
FANNIE MAE
2019
Design Sprint
WAYFAIR
2024
contact
Whether you’re looking to collaborate, explore a project opportunity, or just talk design, I’d love to connect.
Reach out and let’s turn ideas into experiences that move people and businesses forward.