ahmed rashad
A digital product leader focused on shaping intelligent, human-centered products that bridge intuitive design, business strategy, and emerging technology.
I help teams translate complex ideas into clear, purposeful experiences, driven by insight, guided by craft, and grounded in business impact and successful outcomes.
case studies
Concé
CONCÉ is a white-glove, AI-powered SaaS platform that redefines how businesses discover and connect with top talent. As Founder Product Designer, I led the end-to-end product and brand experience, from defining the product vision and brand identity to designing an MVP that blends AI automation with human insight. Over ten months, I partnered with the engineering and strategy teams to design a dual-sided platform for both job seekers and businesses, delivering a premium, user-centric product positioned for market entry by end of Q1 2026.
Supplier Portal
Led the redesign of Wayfair’s Supplier Portal for 7,000+ suppliers, cutting support tickets by 55%, reducing inventory publishing time by 35%, and boosting supplier satisfaction, creating a scalable, intuitive, self-service wayfair supplier experience.
Post-Order CX
I led the end-to-end redesign of Wayfair’s most visited service page, My Orders, used by over 22M customers annually. The redesign drove a 19% lift in self-service adoption, reduced service costs by $3.4M annually.
Service Agents XP
Reimagined Wayfair’s customer service agent experience with an AI-augmented platform that boosted efficiency, cut onboarding time by 80%, and saved $24M annually, empowering 5,000+ agents to deliver faster, smarter, more human support.
blog
contact
Whether you’re looking to collaborate, explore a project opportunity, or just talk design, I’d love to connect. Reach out and let’s turn ideas into experiences that move people and businesses forward.
ahmed rashad
A digital product leader focused on shaping intelligent, human-centered products that bridge intuitive design, business strategy, and emerging technology.
I help teams translate complex ideas into clear, purposeful experiences, driven by insight, guided by craft, and grounded in business impact and successful outcomes.
case studies
Concé
CONCÉ is a white-glove, AI-powered SaaS platform that redefines how businesses discover and connect with top talent. As Founder Product Designer, I led the end-to-end product and brand experience, from defining the product vision and brand identity to designing an MVP that blends AI automation with human insight. Over ten months, I partnered with the engineering and strategy teams to design a dual-sided platform for both job seekers and businesses, delivering a premium, user-centric product positioned for market entry by end of Q1 2026.
Supplier Portal
Led the redesign of Wayfair’s Supplier Portal for 7,000+ suppliers, cutting support tickets by 55%, reducing inventory publishing time by 35%, and boosting supplier satisfaction, creating a scalable, intuitive, self-service wayfair supplier experience.
Post-Order CX
I led the end-to-end redesign of Wayfair’s most visited service page, My Orders, used by over 22M customers annually. The redesign drove a 19% lift in self-service adoption, reduced service costs by $3.4M annually.
Service Agents XP
Reimagined Wayfair’s customer service agent experience with an AI-augmented platform that boosted efficiency, cut onboarding time by 80%, and saved $24M annually, empowering 5,000+ agents to deliver faster, smarter, more human support.
blog
contact
Whether you’re looking to collaborate, explore a project opportunity, or just talk design, I’d love to connect. Reach out and let’s turn ideas into experiences that move people and businesses forward.
ahmed rashad
A digital product leader focused on shaping intelligent, human-centered products that bridge intuitive design, business strategy, and emerging technology.
I help teams translate complex ideas into clear, purposeful experiences, driven by insight, guided by craft, and grounded in business impact and successful outcomes.
case studies
Concé
CONCÉ is a white-glove, AI-powered SaaS platform that redefines how businesses discover and connect with top talent. As Founder Product Designer, I led the end-to-end product and brand experience, from defining the product vision and brand identity to designing an MVP that blends AI automation with human insight. Over ten months, I partnered with the engineering and strategy teams to design a dual-sided platform for both job seekers and businesses, delivering a premium, user-centric product positioned for market entry by end of Q1 2026.
Supplier Portal
Led the redesign of Wayfair’s Supplier Portal for 7,000+ suppliers, cutting support tickets by 55%, reducing inventory publishing time by 35%, and boosting supplier satisfaction, creating a scalable, intuitive, self-service wayfair supplier experience.
Post-Order CX
I led the end-to-end redesign of Wayfair’s most visited service page, My Orders, used by over 22M customers annually. The redesign drove a 19% lift in self-service adoption, reduced service costs by $3.4M annually.
Service Agents XP
Reimagined Wayfair’s customer service agent experience with an AI-augmented platform that boosted efficiency, cut onboarding time by 80%, and saved $24M annually, empowering 5,000+ agents to deliver faster, smarter, more human support.
blog
contact
Whether you’re looking to collaborate, explore a project opportunity, or just talk design, I’d love to connect.
Reach out and let’s turn ideas into experiences that move people and businesses forward.